1. The product is warranted for free if the product meets the following conditions:

  • Product is defective by the manufacturer
  • Within the warranty period
  • Keep your purchase invoice at Wasada.vn
  • The warranty card must be intact, not patched, repaired or repaired.
  • Warranty information: machine type, serial number, date of manufacture, customer name, address, purchase date (for products not covered by the Electronic Warranty)
  • Warranty stamp (and sealed stamp) of the manufacturer on the product intact.

2. No warranty or warranty coverage is available:

  • Violation of one of the free warranty conditions in section 1.
  • Serial number, product model does not match Warranty card.
  • The customer voluntarily intervenes to repair the product or repair it at a warranty center that is not authorized by the Company.
  • The product is damaged due to user error, and the damage is not covered by the warranty of the manufacturer


The warranty period is calculated from the date of purchase or from the date of manufacture depending on the type of product specified on the warranty card. For electronic warranty products, the warranty period is calculated from the activation time of the electronic warranty.


All of Wasada's products are warranted. Warranty information will be included in the warranty card attached to the product. Please contact the warranty center directly on the warranty card.

In case the product is distributed directly from member merchants, please contact the member directly to get warranty support in the shortest time. All member merchants' information is recorded on the delivery receipt / invoice attached to the package.

If you have trouble contacting the warranty center, please submit your request at http://www.wasada.vn/lien-he or contact Wasada Customer Care.

In case you are too far away from the warranty center or have any inconvenience, please do not go to the warranty center directly, you can send the product to Wasada, we will support sending the product for warranty.


1. Warranty at the manufacturer

The Wasada product is guaranteed to be genuine, so Wasada encourages you to send the product directly to the warranty center of the company for warranty support in the shortest time. The average warranty period from several days depends on the replacement parts and the warranty center will inform you specifically.

2. Warranty through Wasada

In case you send a product warranty on Wasada.vn, we will send confirmation to you when Wasada received the product. The warranty period of your product is about 30 business days from the time Wasada.vn received the product, depending on the replacement parts of the company and Wasada will notify you after the details. information from the warranty.

* Any details or questions please contact us by phone support or leave a message at the website http://www.wasada.vn/lien-he.

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