1. Introduction

Welcome to Wasada.vn!

We are KNH Solutions Ltd, headquartered at 59 St. 5, Quarter 1, Hiep Binh Chanh Ward, Thu Duc District, Ho Chi Minh City, established the e-commerce platform through website. wasada.vn and has been officially registered with the Ministry of Industry and Trade of Vietnam.

When you access our website, you agree to these terms. The web site reserves the right to change, modify, add or discontinue any part of these Terms of Sale, at any time. Changes take effect immediately upon posting on the site without prior notice. And when you continue to use the site, after the changes to this Terms have been posted, you agree to the changes.

Please check regularly to update our changes.

2. User's Guide

When entering our web site, customers must be 18 years of age or under the supervision of a parent or legal guardian. Clients ensure that they have full civil acts in order to conduct goods purchase and sale transactions according to the current provisions of Vietnamese law.

We will issue an account so that customers can shop on Wasada.vn under the Terms and Conditions of use.

Customers will have to register the account with credentials about themselves and must update if any changes. Each visitor is responsible for their password, account and activity on the web. In addition, customers must notify us when the account is accessed illegally. We do not bear any liability, whether directly or indirectly, for any damage or loss caused by your failure to comply with the regulations.

Use of any part of this website is prohibited for commercial purposes or on behalf of any third party without our written permission. If you violate any of these terms, we will cancel your account without notice.

During the registration process, you agree to receive promotional emails from the website. If you do not want to continue to receive mail, you can refuse by clicking the link at the bottom of every email ad.

3. Opinion of customers

All content of the website and your comments are our property. If we detect any fraudulent information, we will immediately lock your account or apply other measures in accordance with the laws of Vietnam.

4. Accept orders and prices

We reserve the right to refuse or cancel your order for any reason whatsoever in connection with technical error, systematic objectively at any time. We can ask more about phone number and address before ordering.

We are committed to providing the most accurate price information to consumers. However, there are occasional mistakes, for example, if the price of the product is not displayed correctly on the website or if the price is incorrect, we will contact the customer or the cancellation notice. for you. We also have the right to refuse or cancel any order whether or not it has been or has not been confirmed or paid.

5. Change or cancel the transaction at Wasada.vn

In all cases, customers have the right to terminate the transaction if they have taken the following measures:

  • Inform Wasada.vn of the cancellation of the transaction via the hotline 0168 798 5851 or the message at http://support.wasada.vn/open.php

6. Resolving the consequences of wrong input information in Wasada.vn

Customers are responsible for providing accurate and complete information when participating in the transaction at Wasada.vn. In case the customer entered the wrong information and sent to Wasada.vn e-commerce site, Wasada.vn has the right to refuse the transaction. In addition, in any case, the customer has the right to unilaterally terminate the transaction if the following measures have been taken:

  • Report to Wasada.vn via hotline 0168 798 5851 or enter text at http://support.wasada.vn/open.php
  • Return goods received but not used or enjoy any benefits from such goods.

In the case of false information generated from Wasada.vn that Wasada.vn can prove it is the fault of the system or from the third party (wrong price of the product, wrong origin, ...), Wasada.vn will repay Offer customers a discount code for subsequent purchases at face value on a case-by-case basis and the right to not make a defective transaction.

7. Brand and copyright

All intellectual property rights (whether registered or unregistered), information content and all design, text, graphics, software, images, video, music, audio, Software, code and software are all our assets. The entire content of the site is protected by copyright laws of Vietnam and international conventions. Copyright reserved.

8. Jurisdiction

The terms, conditions and contents of this website are governed by the laws of Vietnam and the courts in Vietnam will settle any disputes arising out of the unauthorized use of this site.

9. Privacy Policy

Our website respects confidentiality and uses best practices to protect your information and payment. Your information during the payment process will be encrypted to ensure security. After you complete the order process, you will exit the safe mode.

You may not use any other program, tool or other means to interfere with the system or alter the data structure. The website also prohibits the spreading, propagation, or promotion of any activity that interferes with, disrupts or infiltrates system data. The individual or organization will be deprived of all rights and will be prosecuted if necessary.

Any transaction information will be kept confidential except in the case of legal requirements.

10. Secure payment and convenience at Wasada.vn

Buyers can refer to the following payment methods and choose the appropriate method:

Option 1: Direct payment (the buyer receives the goods at the seller's address):

  • Step 1: Buyers learn information about products and services posted;
  • Step 2: Buyers arrive at the sales address
  • Step 3: Buyers pay and receive goods

Method 2: Post-pay (COD - delivery and collection):

  • Step 1: Buyers learn information about products and services posted;
  • Step 2: Buyers authenticate the order (phone, message, email);
  • Step 3: Seller Confirmed Buyer Information;
  • Step 4: The seller delivers the goods;
  • Step 5: Buyers receive and pay.

Option 3: Online payment via credit card, transfer

  • Step 1: Buyers learn information about products and services posted;
  • Step 2: Buyers authenticate the order (phone, message, email);
  • Step 3: Seller Confirmed Buyer Information;
  • Step 4: Payment buyer;
  • Step 5: The seller delivers the goods;
  • Step 6: Buyers receive the goods.

For buyers from Wasada.vn, it is required to pay according to the payment policy of the company.

11. Secure transaction at Wasada.vn

We use the services to protect information about the content that the seller posted the product on Wasada.vn. In order to ensure that transactions are successfully carried out, maximum risk can be minimized.

12. Settlement of disputes

Any disputes, claims or disputes arising out of or related to transactions at Wasada.vn or these Terms and Conditions will be settled by negotiation, conciliation, arbitration and / or Courts under the Consumer Protection Law Chapter 4 on Settlement of disputes between consumers and organizations and individuals dealing in goods and services.

13. Laws and authorities in the territory of Vietnam

All these Terms and Conditions and the Agreement (and all obligations arising out of or relating to this Agreement) shall be governed by and construed in accordance with the laws of Vietnam. If any dispute arises under these Terms of Use, you have the right to file a complaint / grievance to the competent court in Vietnam for settlement.

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